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For Ski Resorts, Mountain Lodges & Winter Parks

Lost & Found Software for Ski Resorts & Mountain Lodges

Free digital platform for ski resorts, mountain lodges, and gondola lines. Help guests recover lost gear — at zero cost to your resort.
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portal.traista.com/dashboard

Traista dashboard showing ski resort lost and found claims

Trusted across mountain resorts and winter destinations

Ski Lodges

Gondola Lines

Chairlifts

Base Areas

Mountain Restaurants

Rental Shops

Ski Patrol

Built for Your Team

A simple claim form for guests — and a powerful inventory tool for your resort staff.

Staff Claims View

Staff claims management view in Traista organization portal

Staff review and manage all incoming claims from one dashboard

Staff Inventory View

Staff inventory management view in Traista

Staff log found items with photos and details in seconds

Sounds Familiar?

These are the challenges ski resorts face every season — and exactly what Traista solves.

Gear Piles Up With No Way to Track It

Goggles, gloves, helmets, and ski passes left in gondolas and lodges pile up with no system to track them. Staff have no way to connect items to their owners without hours of manual searching.

Guests Leave Without Their Equipment

A guest who loses a $400 pair of goggles on day one of their trip won't book again next season. Poor lost & found handling destroys the guest loyalty that ski resorts depend on for repeat revenue.

Staff Fielding Calls All Season

Front desk and lodge staff spend valuable time taking inbound calls from guests asking about lost gear instead of focusing on the guest experience. Traista automates intake and status updates.

Everything You Need

Traista is purpose-built for high-traffic seasonal environments where gear gets lost every day.

Zero Cost. Forever.

Completely free for your resort

No setup fees, no subscriptions, no contracts

Guests only pay for shipping — your resort pays nothing

Handles Peak Season Demand

Digital inventory scales to any volume of items

Handles holiday rush, powder days, and peak weekends

No slowdowns when your lodge is at full capacity

Rapid Recovery & Shipping

Guests file claims from the mountain or back home

Staff confirm matches and print shipping labels in one click

Built-in Stripe payments process securely in seconds

How It Works

Up and running in minutes. No training required.

Step 1
Guest Files a Claim

A guest visits your resort's branded link and submits a claim describing their lost item — from any device, at any time. Works at the lodge, on the mountain, or after they have driven home.

Step 2
Staff Logs the Found Item

Lodge staff, lift operators, or patrol teams photograph and log found items into the digital inventory with descriptions and location. No paper forms, no shared spreadsheets.

Step 3
Staff Reviews & Confirms Match

Staff review open claims alongside found inventory and confirm when an item matches a guest's claim. The dashboard surfaces relevant claims to make reviews fast — even on your busiest days.

Step 4
Guest Pays & Item Ships

The guest pays for their preferred shipping option directly through the platform. Staff print the pre-paid label in one click and ship the item home — case closed, record complete.

Decorative laptop illustrationDecorative ID card illustrationDecorative keys illustration

Items Reunited 🎉

Successfully shipped to their happy owners

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Laptops

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Cell Phones

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Keys and Jewelry

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IDs, Passports

Ready to Modernize Your Ski Resort Lost & Found?

Join resorts using Traista to reconnect guests with their lost gear — and build the loyalty that keeps them coming back every season.
Get Started FreeRequest a Demo