Last updated: February 2026
Traista, Inc. ("Traista" or the "Company") is committed to protecting the privacy of individuals who visit our website and individuals who use our Services. This Privacy Policy describes our privacy practices in relation to your use of our website and related applications and services (collectively, the "Services").
Our Commitment: We will be clear about the data we collect and why. We do not and will not sell your personal information to third parties. The primary purpose of collecting your data is to help you recover lost items and to improve our Services. Whether we are matching lost item reports to found items at partner locations, updating you on your claim status, or facilitating the return of your item, our goal is to reunite you with your lost items as quickly and efficiently as possible.
This Privacy Policy explains what personal information we collect from you, either directly or indirectly, and how we use and protect it.
"Personal Information" includes any information which, either alone or when combined with other information we hold, identifies an individual, such as name, mailing address, email address, IP address, phone number, and payment information.
"Anonymous Data" means any data that, alone or combined with other information available to us, does not permit identification of an individual. We may collect and use both Personal Information and Anonymous Data.
We will update this Privacy Policy when necessary to reflect legal changes, customer feedback, and changes in our Services. When we post changes to this Policy, we will revise the "Last Updated" date at the top and may describe significant changes. If there are material changes to how we use your personal information, we may notify you by prominently posting a notice or by sending you a direct notification. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.
We collect information that you voluntarily provide to us, such as when you submit a lost item report, contact our customer support team, or use other features of our Services. This may include:
When you visit our website or use our Services, we automatically collect certain information about your device and usage:
We may receive information about you from third parties, including partner organizations (hotels, airports, event venues) where items are lost or found, and payment processors. We protect data obtained from third parties according to this Policy and any applicable restrictions imposed by the source.
Traista is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16 without parental consent. If we discover that a child under 16 has provided personal information without proper authorization, we will delete that information within 30 days.
Traista uses the information we collect to provide and improve our Services and to communicate with you. Specifically, we use your information for:
We use your information to process your lost item report, search for matching found items, verify matches, communicate claim status updates, ship recovered items, and resolve delivery issues. This processing is necessary to perform our agreement with you.
We use your information to respond to your inquiries, provide technical support, address shipping or claim issues, and provide other customer service. This processing is necessary for our agreement and legitimate business interests.
We use data for research, analytics, and to develop and improve our Services, including maintaining performance, adding new features, and determining feature prioritization. This serves our legitimate business interests.
We use your information to detect and prevent fraud, protect against unauthorized access, resolve disputes, and enforce our agreements. This serves our legitimate business interests and legal obligations.
We use your information to send you service updates, claim status notifications, billing information, policy changes, and informational emails. You can opt out of marketing emails, but we will continue sending service-related communications.
We use aggregated and de-identified data to develop business intelligence, analyze trends, and report on our business performance. This serves our legitimate business interests.
Traista does not and will not sell your personal information to third parties for marketing purposes. We only disclose your information as described in this Policy or with your consent. We may share information with:
We share your information with partner organizations (hotels, airports, event venues) as part of the lost item search and recovery process. These partners are necessary to locate and verify found items. This sharing is necessary for our agreement with you.
We share personal information with third-party vendors who perform services on our behalf, including:
We only share necessary information and require these vendors to maintain confidentiality and security standards.
We may disclose your information when required by law, legal process, or government request (such as court orders, subpoenas), or when necessary to protect our rights, your safety, or the security of our Services.
In the event of a merger, acquisition, bankruptcy, or sale of substantially all our assets, your information may be transferred as part of that transaction. We will provide notice of any such change.
Traista is committed to protecting your personal information. We use a variety of appropriate technical and organizational measures to protect your data from unauthorized access, loss, theft, misuse, and unauthorized disclosure.
Important Note About Payment Information: Traista does not store credit card or payment information. All payment processing is handled by PCI-DSS Level 1 compliant third-party processors (currently Stripe). We only use payment information to process transactions.
User Responsibility: You are responsible for maintaining the confidentiality of your account password. Please alert us immediately if you believe your password has been compromised. We will never ask you to disclose your password.
Traista retains your personal information for as long as necessary to:
De-identified and anonymized data may be retained indefinitely for business analysis and service improvement. If you delete your account, all associated personal information will be deleted within 30 days, except where retention is required by law.
You have control over how your personal information is used. You can:
You may request a copy of the personal information we hold about you at any time by contacting us at support@traista.com. We will respond within 30 days.
You may update or correct any personal information in your account at any time. Please inform us promptly of any changes or inaccuracies by contacting support@traista.com.
You may request deletion of your personal information by emailing support@traista.com. We will delete your information within 30 days, except where retention is required by law or necessary to complete pending transactions. Please note that deleting your data will close any in-process claims, and we will be unable to provide further search, recovery, or support for associated items.
You may request a copy of your personal information in a structured, commonly-used format. We will provide this within 30 days to enable you to transfer your data to other services.
You can opt out of receiving marketing and promotional emails by clicking the "Unsubscribe" link in any email or by contacting us at support@traista.com. Note that you will continue to receive service-related communications about your claims and account.
Traista does not use cookies, pixels, web beacons, or similar tracking technologies. However, your browser may store basic session information. You can adjust your browser settings to manage this.
To request access, deletion, correction, or data portability of your personal information, please contact us:
Email: support@traista.com
Attn: Privacy Officer
Traista, Inc.
Arizona, USA
We will verify your identity before processing your request and will respond within 30 days. If we require more time, we will notify you. We do not charge a fee to process your request unless it is excessive, repetitive, or manifestly unfounded.
Traista complies with applicable data protection regulations including the California Consumer Privacy Act (CCPA) and the European Union General Data Protection Regulation (GDPR). California and EU residents have additional rights regarding their personal information, including the rights described above.
Traista does not sell your personal information. We do not exchange personal information for money or other consideration. We will not treat you differently if you exercise your privacy rights.
If you have questions about this Privacy Policy, your privacy rights, or how we handle your personal information, please contact us:
Email: support@traista.com
We are committed to working with you to resolve any privacy concerns you may have. If you believe we have not addressed your concerns, you may have the right to lodge a complaint with your local data protection authority.
By using Traista, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our Services.
