Traista is a software platform, evolved from a personal experience back in 2015. It has morphed into a beautiful FREE tool for airports, hotels, resorts and anything in between. Our solution helped in the recovery of thousands of items and helped to ship them around the US and internationally. Traista platform scales intelligently, utilizing AI/ML to help and serve organizations and their customers.
The short story of Traista
Based in Chandler AZ, we transformed a paper napkin idea into a solution, after a personal experience while on vacation in 2015. From there, we explored and implemented an easier process for lost and found items. We considered travelers mostly, however we received input from TSA agents and airport staff, hotel industry process owners, and at times plain common sense when creating the solution.
The good news is that you now can join others, and be a leader in customer service with our free and easy solution.
Our efficient process, enhanced by our algorithm, has led to an expansion and we received questions and custom requests from amusement parks, museums, national parks, cinemas, zoos, etc. We believe in continuous improvement, and everyone will receive any upcoming features for free.
We focus on process improvement through technology. We make it easier for you to operate.
You can keep, toss, burn, destroy your current process, or utilize ours. Would you at least give it a try at your organization?
Fully integrated payments
No more calling or entering credit card data. No more sending forms to customers. Simple, full PCI compliance from our payments partner, Stripe.
Better Customer Experience
Let’s face it. Customers are always looking for the easy way. This is a much easier process for your customers, which results in happier customers.
Happier Employees
We thought about employees too. They like easy stuff, why complicate their work? It’s going to be so much easier for your employees too. This will be a breeze.
Integrated shipping
Why bother with way bills filled out? Why make customer call or create accounts to ship stuff? We are fully integrated and because we have bulk discounts, we pass that down to your customers.
Dedicated Customer Service
While our system has a 99.9% uptime guarantee along with our technology partners and providers (our own code and AI/ML algorithm in the cloud, payments and shipping) we are always here if there are any issues. Prompt, courteous and honest.
Easy and Free
This may not be for you, but if you like a free and easy way to impress customers you should at least give it a try. You’ll love it, your customers will love it, and your management will love the customer service ratings.
You don't have to decide now, but would you wanna try it? It's free either way
A few places where we cut our teeth and honed our skills
A custom link for the form
Customer uses the link to file a claim, using the mobile ready form
Dashboard and notifications
Claim shows on the dashboard for the location reported on the claim
Built in communication
Dashboard used for communication to ask for more details, mark the item found, or not found
Payments
Integration partner and built on Stripe, PCI compliant process.
Shipping
Labels are printed directly from dashboard, after customer pays their selected carrier and service rate
Happiness
From employee to customer, this process will glow with smiles
It's not really about us
It's about customers, their input, and our experiences combined, which lead us to have a pretty simple mission:
Simplicity, beauty, time management, smiles and happiness.
As a fully remote startup, we transformed a paper napkin idea into a solution, after a personal experience while on vacation in 2015. From there, we implemented an easier recovery process for lost items. We created and improved the solution with select input from travelers, airport and hotel staff handling lost and found items, and talking to process owners. The good news is that now you can join others into using this free service.
Our efficient process, enhanced by our algorithm, has led to an expansion and we received questions and custom requests from amusement parks, museums, national parks, cinemas, zoos, etc. We believe in continuous improvement, and everyone will receive any upcoming features for free.