portal.traista.com/dashboard
Designed to work across hotels, resorts, and casino properties
A simple claim form for guests — and a powerful inventory tool for your staff.
Staff Claims View
Staff review and manage all incoming claims from one dashboard
Staff Inventory View
Staff log found items with photos, and AI can autofill details in seconds
Most hotels are still managing lost & found the same way they did 20 years ago. Here's what it's costing you.
Manual logs, scattered sticky notes, and email threads make it nearly impossible to track dozens of found items at once — and items go unclaimed.
Guests who couldn't recover a lost laptop or passport leave 1-star reviews. A broken lost & found process directly impacts your hotel's online reputation.
Front desk and concierge teams waste hours fielding phone calls and emails from guests asking about lost items — time better spent on hospitality.
Traista gives your hotel a complete, modern lost & found system with zero investment.
Completely free for your property
No setup fees, no subscriptions, no contracts
Guests only pay for shipping — you pay nothing
Custom-branded claim link for your property
Mobile-ready form guests can fill in seconds
Consistent, professional experience every time
System surfaces matching claims to help staff confirm quickly
One-click Stripe payment & shipping label
Guests track their shipment in real time
From claim to delivery — fully automated, fully transparent, zero manual follow-up.
A guest visits your property's branded link and submits a claim with the item description, location, and date from any device in under a minute.
Housekeeping or front desk staff photograph and log the found item into the digital inventory, and image recognition can help autofill the item description. No paper logs, no spreadsheets.
Staff review open claims alongside the inventory and confirm when a found item matches a guest's claim. The system surfaces relevant matches using the item description, location, and date to make review easier.
The guest pays for their preferred shipping option directly through the platform. Staff print the pre-paid label in one click and ship — case closed.
From guest rooms to event spaces, give each team a clear role in recording found items and helping guests recover them. Adapt these suggested practices to your hotel policies.
Photograph each found item and record where and when it was found.
Add a clear description so colleagues can review possible matches.
Store the item securely according to your hotel policy.
Record items found in restaurants, meeting rooms, and public areas.
Include a photo and the specific location to help identify the item.
Use the shared inventory so other teams can find the record.
Share your branded claim link when a guest reports a lost item.
Review likely matches using item details, dates, and locations.
Verify ownership and coordinate pickup or shipping with the guest.
Use these suggested measures in your own operations reviews. Set goals based on your staffing, item volume, and hotel policies. These are not promised results or a list of built-in Traista reports.
Measure the time from a guest claim to the first staff response, accounting for your staffed hours.
For items logged in a chosen period, track the percentage returned to their owners through pickup or shipping. A possible match alone is not a completed return.
Measure the time from guest shipping payment to carrier handoff. Printing a label alone does not mean the item has been dispatched.
Review how many items remain in storage and how long they have been held, using your hotel retention policy to guide next steps.
Traista is permanently free for hotels, resorts, and casinos · No credit card · No contracts · Live in minutes
The best fit is software your front desk and housekeeping teams will actually use every day. Traista is a free, fully hosted option built for hotels: staff log found items with photos, AI suggests matches against guest claims, guests message the property in one thread, and found items ship home with a label printed at the desk. There is nothing to install and no hardware to buy.
Give guests a self-service claim link instead of a phone number. With Traista, guests file a claim from any device through your property's branded link, AI matches it against your found-item inventory, and guests get automatic updates and can message staff in the same thread. Calls and forwarded emails turn into a dashboard your team checks when it suits them.
Pick a system that keeps every outlet under one account while limiting staff to their own areas. In Traista, each location (spa, restaurants, pool, front desk) can have its own team and dashboard, staff see only their assigned locations, and administrators see everything across the resort. It is free and runs in a web browser, so adding an outlet does not mean buying hardware.
Yes. Traista is completely free for hotels, resorts, and casinos. There are no setup fees, monthly subscriptions, or contracts. Guests only pay for shipping if they choose to have their item shipped.
Staff log found items into a digital inventory with photos. Image recognition can help autofill inventory item descriptions, and Traista then surfaces likely matches using the item description, location, and date. Staff are notified instantly and can communicate with the guest directly through the platform.
Yes. Guests receive real-time status updates at every stage — from claim submission to item match confirmation to shipment tracking.
No installation is required. Traista is fully web-based. Sign up, get your custom branded link, and start receiving guest claims within minutes.
