Is Traista free for hotels?

Yes. Traista is completely free forever for hotels and resorts. There are no setup fees, monthly subscriptions, or contracts. Guests only pay for shipping if they choose to have their item shipped.

How does Traista help hotel staff manage lost items?

Staff log found items into a digital inventory with photos. When a guest files a claim, Traista automatically matches the claim to the item in inventory. Staff are notified instantly and can communicate with the guest directly through the platform.

Can guests track the status of their lost item?

Yes. Guests receive real-time status updates at every stage — from claim submission to item match confirmation to shipment tracking.

Do I need to install any software?

No installation is required. Traista is fully web-based. Sign up, get your custom branded link, and start receiving guest claims within minutes.

Built for Hotels & Resorts

The Smarter Lost & Found Solution for Hotels & Resorts

Delight guests, eliminate spreadsheets, and automate your entire lost & found process — completely free, forever.

Request a Demo Get Started Free

100% free for hotels & resorts

Set up in minutes, no contracts

Trusted by hotels & resorts worldwide

portal.traista.com/dashboard

Traista lost and found dashboard showing hotel claims

Trusted across every type of hotel & resort property

Boutique Hotels

Luxury Resorts & Spas

Beach Resorts

Conference Centers

Extended Stay Hotels

Mountain Lodges

Airport Hotels

Built for Your Team

A simple claim form for guests — and a powerful inventory tool for your staff.

Staff Claims View

Staff claims management view in Traista organization portal

Staff review and manage all incoming claims from one dashboard

Staff Inventory View

Staff inventory management view in Traista

Staff log found items with photos and details in seconds

Sounds familiar?

Most hotels are still managing lost & found the same way they did 20 years ago. Here's what it's costing you.

Spreadsheets Are Failing You

Manual logs, scattered sticky notes, and email threads make it nearly impossible to track dozens of found items at once — and items go unclaimed.

Negative Reviews Hurt Occupancy

Guests who couldn't recover a lost laptop or passport leave 1-star reviews. A broken lost & found process directly impacts your hotel's online reputation.

Staff Buried in Phone Follow-Ups

Front desk and concierge teams waste hours fielding phone calls and emails from guests asking about lost items — time better spent on hospitality.

Everything your property needs — at no cost

Traista gives your hotel a complete, modern lost & found system with zero investment.

Zero Cost. Forever.

Completely free for your property

No setup fees, no subscriptions, no contracts

Guests only pay for shipping — you pay nothing

Branded Guest Experience

Custom-branded claim link for your property

Mobile-ready form guests can fill in seconds

Consistent, professional experience every time

Automated Matching & Shipping

System surfaces matching claims to help staff confirm quickly

One-click Stripe payment & shipping label

Guests track their shipment in real time

How it works

From claim to delivery — fully automated, fully transparent, zero manual follow-up.

Guest Files a Claim

A guest visits your property's branded link and submits a claim describing their lost item — from any device, in under a minute.

Staff Logs the Found Item

Housekeeping or front desk staff photograph and log the found item into the digital inventory with details. No paper logs, no spreadsheets.

Staff Reviews & Confirms Match

Staff review open claims alongside the inventory and confirm when a found item matches a guest's claim. The system surfaces relevant claims to make it easy.

Guest Pays & Item Ships

The guest pays for their preferred shipping option directly through the platform. Staff print the pre-paid label in one click and ship — case closed.

Items Reunited 🎉

Successfully shipped to their happy owners

0+

Laptops

0+

Cell Phones

0+

Keys and Jewelry

0+

IDs, Passports

Ready to modernize your hotel's lost & found?

Join the growing list of properties that have transformed guest recovery rates — at absolutely zero cost.