Is Traista free for hotels?

Yes. Traista is completely free for hotels, resorts, and casinos. There are no setup fees, monthly subscriptions, or contracts. Guests only pay for shipping if they choose to have their item shipped.

How does Traista help hotel staff manage lost items?

Staff log found items into a digital inventory with photos. Image recognition can help autofill inventory item descriptions, and Traista then surfaces likely matches using the item description, location, and date. Staff are notified instantly and can communicate with the guest directly through the platform.

Can guests track the status of their lost item?

Yes. Guests receive real-time status updates at every stage — from claim submission to item match confirmation to shipment tracking.

Do I need to install any software?

No installation is required. Traista is fully web-based. Sign up, get your custom branded link, and start receiving guest claims within minutes.

Built for Hotels, Resorts & Casinos

The Smarter Lost & Found Solution for Hotels, Resorts & Casinos

Delight guests, eliminate spreadsheets, and automate your entire lost & found process — completely free.

100% free for hotels, resorts, and casinos

Set up in minutes, no contracts

portal.traista.com/dashboard

Traista lost and found dashboard showing hotel claims

Designed to work across hotels, resorts, and casino properties

Boutique Hotels

Luxury Resorts & Spas

Casino Resorts

Beach Resorts

Conference Centers

Motels

Casino Hotels

Airport Hotels

Built for Your Team

A simple claim form for guests — and a powerful inventory tool for your staff.

Staff Claims View

Staff claims management view in Traista organization portal

Staff review and manage all incoming claims from one dashboard

Staff Inventory View

Staff inventory management view in Traista

Staff log found items with photos, and AI can autofill details in seconds

Sounds familiar?

Most hotels are still managing lost & found the same way they did 20 years ago. Here's what it's costing you.

Spreadsheets Are Failing You

Manual logs, scattered sticky notes, and email threads make it nearly impossible to track dozens of found items at once — and items go unclaimed.

Negative Reviews Hurt Occupancy

Guests who couldn't recover a lost laptop or passport leave 1-star reviews. A broken lost & found process directly impacts your hotel's online reputation.

Staff Buried in Phone Follow-Ups

Front desk and concierge teams waste hours fielding phone calls and emails from guests asking about lost items — time better spent on hospitality.

Everything your property needs — at no cost

Traista gives your hotel a complete, modern lost & found system with zero investment.

Zero Cost.

Completely free for your property

No setup fees, no subscriptions, no contracts

Guests only pay for shipping — you pay nothing

Branded Guest Experience

Custom-branded claim link for your property

Mobile-ready form guests can fill in seconds

Consistent, professional experience every time

Automated Matching & Shipping

System surfaces matching claims to help staff confirm quickly

One-click Stripe payment & shipping label

Guests track their shipment in real time

How it works

From claim to delivery — fully automated, fully transparent, zero manual follow-up.

Guest Files a Claim

A guest visits your property's branded link and submits a claim with the item description, location, and date from any device in under a minute.

Staff Logs the Found Item

Housekeeping or front desk staff photograph and log the found item into the digital inventory, and image recognition can help autofill the item description. No paper logs, no spreadsheets.

Staff Reviews & Confirms Match

Staff review open claims alongside the inventory and confirm when a found item matches a guest's claim. The system surfaces relevant matches using the item description, location, and date to make review easier.

Guest Pays & Item Ships

The guest pays for their preferred shipping option directly through the platform. Staff print the pre-paid label in one click and ship — case closed.

Hotel Lost and Found SOP by Department

Built for real property workflows: room turnovers, banquet clear-outs, and front desk guest follow-ups. Each team gets a clear handoff path so items move from discovery to return without gaps.

Housekeeping

Room Turnover Recovery Flow

Log room number, checkout date, and item photo before end-of-shift.

Tag high-value items for manager review within the same day.

Auto-notify front desk so guest outreach starts immediately.

Food, Beverage, and Banquets

Venue-to-Inventory Handoff

Track where the item was found: restaurant, bar, ballroom, or pool.

Use photo-first intake to reduce description mistakes during rush hours.

Centralize all handoffs in one queue to prevent duplicate records.

Front Desk and Concierge

Guest Communication SOP

Send branded claim link at first contact instead of manual email threads.

Confirm likely matches using stay dates and property location notes.

Collect shipping payment and release labels in one step for fast closure.

Metrics Hotel Operators Actually Track

These are practical benchmarks for guest experience and team efficiency, not vanity metrics. Use them in weekly operations reviews.

See Organization Features

First-response time

Under 30 minutes

Time from guest claim to first staff response during operating hours.

Matched-item rate

Above 70%

Percent of claims matched to a logged item within 72 hours.

Shipment completion

Same or next day

Time from guest payment to printed label and dispatch handoff.

Negative review risk

Down quarter over quarter

Hospitality reviews mentioning unresolved lost property issues.

Items Reunited 🎉

Successfully shipped to their happy owners

0+

Laptops

0+

Cell Phones

0+

Keys and Jewelry

0+

IDs, Passports

Ready to modernize your hotel's lost & found?

Join the growing list of properties that have transformed guest recovery rates — at absolutely zero cost.

Traista is permanently free for hotels, resorts, and casinos · No credit card · No contracts · Live in minutes

The Smarter Lost & Found Solution for .css-19kmbd9{color:#fde68a;}Hotels, Resorts & Casinos