portal.traista.com/dashboard
Designed to work across every type of cruise and maritime operation
A simple claim form for guests — and a powerful inventory tool for your cabin crew and guest services team.
Staff Claims View
Staff review and manage all incoming claims from one dashboard
Staff Inventory View
Staff log found items with photos, and AI can autofill details in seconds
Most cruise lines are still managing lost & found the same way they did 20 years ago. Here's what it's costing you.
Items found on a ship have no reliable way to be matched with guests who have already disembarked. Paper logs get lost, crew turnover breaks continuity, and guests never see their belongings again.
A guest who lost a camera or a piece of jewelry on their dream cruise and couldn't recover it will not only avoid rebooking — they'll tell everyone about the experience.
Guest services teams field dozens of calls and emails from past cruisers asking about lost items — none of which have a clear answer because there is no system tracking them.
Traista gives your cruise line a complete, modern lost & found system with zero investment.
Completely free for your cruise line
No setup fees, no subscriptions, no contracts
Guests only pay for shipping — you pay nothing
Custom-branded claim link for your cruise line
Mobile-ready form guests fill in seconds
Consistent, premium experience on every voyage
System surfaces matching claims to help crew confirm quickly
One-click Stripe payment & shipping label
Guests track their shipment in real time
From claim to delivery — fully automated, fully transparent, zero manual follow-up.
A guest visits your cruise line's branded link and submits a claim with the item description, location, and date from any device, even after disembarking.
Crew members photograph and log found items into the digital inventory, and image recognition can help autofill the item description. No paper logs, no handoffs between shifts.
Staff review open claims alongside the inventory and confirm when a found item matches. The system surfaces relevant matches using the item description, location, and date to make review easier.
The guest pays for their preferred shipping option directly through the platform. Staff print the pre-paid label in one click — case closed.
Traista is permanently free for cruise lines · No credit card · No contracts · Live in minutes
Cruise lines use digital lost and found systems that let guests file claims after they disembark and let the line ship items home. Traista is a free option: guests file claims through your cruise line's branded link from any device, staff log items with photos, AI suggests matches, and matched items ship home on a label the guest pays for in a secure checkout.
Yes. Traista is completely free for cruise lines. There are no setup fees, monthly subscriptions, or contracts. Guests only pay for shipping if they choose to have their item shipped after disembarkation.
Crew members log found items into a digital inventory with photos. Image recognition can help autofill inventory item descriptions, and Traista then surfaces likely matches using the item description, location, and date. Staff confirm the match and can arrange for the item to be held at port or shipped to the guest's home.
Yes. Guests can file a claim at any time via your branded claim link — whether they are still on board or have already disembarked. They receive real-time status updates throughout the process.
No installation is required. Traista is fully web-based. Sign up, get your custom branded link, and start receiving guest claims within minutes.
