Lost & Found Claims Help Desk

Traista app lost and found virtual desk
  • How does shipping work?

    First we match your lost item in the Traista lost and found database with our partners lost and found databases. As soon as an agent approves the item to be released, we will send you a shipping quote from either FedEx or UPS.
    Sounds simple, but in a nutshell, the magic that happens behind the curtains will work hard to help you recover your lost item.
    Once you pay the quoted shipping service, our systems will instantly send the shipping label to the partners agent or customer service center, at the location where your item is waiting impatiently to come to you.  You will also instantly receive a tracking number to see where your package is.
    Please keep in mind, tracking begins only after it is processed by the partner’s agents or customer service rep, and the shipping carrier scans it the first time.
    For any questions related to shipping when in transit, contact the shipment carrier (FedEx or UPS), while all other inquiries can be sent to support@traista.com
  • Item description details

    The more details, the better. Your item will look alike many others. Please make sure you include as much detail as possible like personalized stickers, names, background images for laptops, or known dents, custom covers, etc.
    We want to make the physical matching before shipping as easy as possible, to avoid you having the wrong item back.
  • Non partner airport help

    Some airports manage their own lost and found or work with other services, thus leaving your lost item out of our helping hands 😟 We could still help you. In the eventuality that they have your item, and you want a shipping label because they move too slow, we can provide that in a few minutes.
  • Payment options

    Traista has integrated Stripe payments 💳, a truly innovative method of accepting payments online. It’s 🔐 secure, convenient and works like charm.
  • International travelers

    ¡Sí, podemos ayudarte!
    Ja, wir können Ihnen helfen!
    Da, vă putem ajuta!
    Oui, nous pouvons vous aider!
    !نعم ، يمكننا مساعدتك
    !כן, אנחנו יכולים לעזור לך
    While we do not have agents that speak in multiple languages at this moment, we can sure help you with a shipment to any corner of the 🌐 world. Please bare with us as we try to help you the best we can.  Our forms and email communication at this point are in English. In extreme cases, we will use Google translate to converse with customers that do not speak nor read English.
    Please use Google Translate  if you cannot communicate in English and we will do our best to help you.
  • How does the search and match work?

    Without providing crucial intellectual property details on how Traista AI and ML system 🤖 works, we want to ensure you we are here to help you 🙌
    Our algorithm works 24/7, looking and comparing incoming and existing data, until it finds a match. As smart as AI and ML are designed, sometimes humans have to step in. It’s not like in the movies 🤭 But, don’t worry, we are working hard to get your item back in your hands.
  • Do you work with public transportation authorities?

    Unfortunately we do not, however we have reached out to several municipalities to offer our service to them. We are sure we can help any locality that wants a simplified lost and found service, and provide an improved quality of life service for residents and visitors.
    Traista can be used by  public transportation authorities. It is also ideal for convention centers and other venues that bring in travelers temporarily from various corners of the country or the world. Most may not have the luxury nor the flexibility to return back to the convention center after arriving at their home location, in a different state or country, to collect their items left behind.
  • Do you work with hotels?

    At this point, we only have preliminary discussions with some boutique and a few known hotel chains. As soon as we have them sign up with us, travelers registered on Traista will be informed that their lost and found options just got better when ✈️ 🧳traveling.