How does shipping work?
As soon as an agent confirms there is a match for the item and is ready to be released, we will send you a shipping quote from either FedEx or UPS. That’s it, no claim fees, processing fees, or handling fees.
Sounds simple, but in a nutshell, as your online lost item match maker and an easy to use shipping agent, the magic that happens behind the curtains will work hard to help you reunite with your lost item.
Once you pay the quoted shipping service, our system will instantly send the shipping label to the agent or customer service center, at the location where your item is waiting impatiently to come to you. You will also instantly receive a tracking number to see where your package is after it is packed and picked up by the shipping carrier.
Please keep in mind, tracking begins only after it is processed by the agents or customer service reps, and the shipping carrier scans it the first time.
For any questions related to shipping when in transit, contact the shipment carrier (FedEx or UPS), while all other inquiries can be replied to the shipping label email.
You may also receive our link from the TSA office where your item is located, if you are dealing directly with TSA. You still pay the cheaper shipping rates, compared to retail. If are all set with the item and just need a shipping label, use the link in our claim confirmation email.
We also ship internationally, and handle the required export documentation for you as well. Unfortunately, our international shipping is not fully automated, but we will give you a shipping label (after you pay the shipping quote), in under 24 hours.